Refund policy

Returns, Exchanges & Refunds

At Alex Yanes Studio, every order is carefully produced with the goal of delivering artwork and products you'll love. Please review the following policy before placing your order.

Original Artwork & Limited Edition Prints

If you are not completely satisfied with your original artwork or limited edition print, you may request a return within 7 days of receiving your order.

To be eligible for a refund:

- The return must be approved before being shipped back.
- The artwork must be returned in its original packaging whenever possible.request a return within 7 days of receiving your order.

To be eligible for a refund:

- The return must be approved before being shipped back.
- The artwork must be returned in its original packaging whenever possible.
- The item must arrive back at the studio in the same condition it was originally shipped.
- Once the artwork has been received and inspected, a full refund (excluding the original shipping costs) will be issued to your original payment method.

Items that arrive damaged due to improper return packaging or show signs of use may not qualify for a refund. Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was sent.

Apparel & Merchandise

All apparel and merchandise are made to order specifically for you. Because each item is printed on demand, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, color, or simply changing your mind. Please review the sizing charts carefully before placing your order.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We'll work with our production partner to replace the item at no additional cost.

If you accidentally ordered the wrong size, feel free to contact us within 7 days of delivery. While we cannot guarantee exchanges for made-to-order merchandise, we'll do our best to help on a case-by-case basis whenever possible.

Damaged Orders

If your artwork or merchandise arrives damaged during shipping, please email us within 7 days of delivery with your order number, photos of the shipping box, and photos of the damaged item. We'll work quickly to make things right.

Questions

If you have any questions before placing an order, please don't hesitate to reach out. We're always happy to help you choose the right artwork, print, or apparel and answer any questions you may have.